Customer Service
We're here to help! Whether you need new service, to pay your bill, or to make changes to your water, sewer, natural gas, and trash services, our customer service specialists are here to answer your questions.
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Need Assistance? We’re Here to Help!
Forms needed to get utility services started.
- Application for Residential Utilities
- Application for Commercial Utilities
- Bank Draft Authorization Form
- Natural Gas Rebate Form
- Natural Gas On-Bill Financing
- Bank Draft Discontinuation Form
Payment Options:
Visit Us: The Customer Service Department is on the first floor of Dublin City Hall located at 100 S. Church Street. For convienence, our drive-thru window is located along the Academy Avenue Extension side of City Hall.
Auto-Draft Payments: Auto-draft payments are available with zero service fees. Please stop by the Customer Service Department or email a complete bank authorization form along with a voided check to customerservice@dublinga.org to set up auto-draft payments for your utlity account.
Paperless Billing: Email customerservice@dublinga.org, or stop by the Customer Service Department, to request paperless billing for your utlity account.
Online Billing: Click here to pay your City of Dublin utilities online.
Account Changes: Please stop by the Customer Service Department or email us at customerservice@dublinga.org to update your email, telephone number, or billing address.
TAX & BUSINESS LICENSE APPLICATION:
All forms regarding tax and business application must be presented in-person to the Tax Department located on the First Floor of City Hall. Please do not complete the signature section of any form until in-person presentation. For more information regarding the application process, please contact City Marshall, Tammy Hayes, at 478-277-5016.
Alcohol Application Forms
Alcohol Beverage Instructions
Alcohol Beverage Application
Excise Tax Return
Citizenship Affidavits & E-Verify
Clearance Letter
Courier Herald Legal Ad
Planning & Zoning Application
Sunday Sales Request
Occupation Tax Application Forms
Frequently Asked Questions:
CAN I PAY MY BILL OVER THE PHONE?
No. Payments are accepted during business hours inside City Hall or via the drive-thru located at 100 S Church Street. After hour deposits may be made in the black night deposit drop box located in the City Hall drive-thru. Payments may also be made online at any time.
HOW DO I SET UP MY WATER SERVICE ACCOUNT?
Water accounts are established in person at the Customer Service Department located inside of City Hall. The below forms may be completed and presented in person at the Customer Service Department.
IF I ALREADY HAVE CITY UTILITY SERVICE, CAN I TRANSFER MY ACCOUNT TO A NEW SERVICE LOCATION?
No. A new account number is assigned when an occupant registers at a new location. Therefore, deposit fees are required for each new service location.
HOW SOON ARE SERVICES RENDERED?
We offer same-day service at no additional cost to our customers.
WHAT FORMS OF PAYMENT ARE ACCEPTABLE?
Acceptable payment options include: Cash, Check, Money Order, Credit/Debit Cards* (Visa, MasterCard, and Discover)
There is a 3% card fee.
IF I MISS MY CUTOFF DATE OR MY SERVICE IS DISCONNECTED, HOW DO I RESTORE SERVICE?
If your payment is not received by 5:00 PM on the last day of payment as it appears on your bill, a cut-off processing fee of $40 plus the past due amount will be charged; Services will not be restored until these fees are paid.
HOW FAR IN ADVANCE CAN I SET UP MY WATER ACCOUNT?
The maximum advanced service request is a period of 2 weeks.
ARE THERE ANY EXTRA FEES FOR PAYING ONLINE?
Yes. There is a 3% card fee.
HOW DOES THE DEPOSIT PROCESS WORK?
Deposits are retained on each account until the service is requested to be discontinued. At that time, the deposit will serve as payment of the final bill and a notice of any remaining balance will be sent to the forwarding address provided by the account holder.
WHEN IS MY BILL DUE?
Due Dates remain the same each month unless the due date falls on a weekend or holiday; in this case, the bill will be due the next business day following the weekend or holiday. Bills are organized by the first digit of your 11-digit account number. Please refer to the information below to assist you in finding your due date:
- If your account number starts with a 1, your due date Is the 25th of every month.
- If your account number starts with a 2, your due date Is the 5th of every month.
- If your account number starts with a 3, your due date Is the 15th of every month.